Sale Delivery
Once we have created all of your signage, we will inform you that your items are ready for dispatch and then post out to you in protected packaging on a tracked 48hr service with Royal Mail.
However, UK postage usually takes from 1-5 days should Royal Mail 48 hour tracked not be used for some reason.
We aim to send all items out 4 weeks before your event.
If you would rather collect from our studio in Hastings, we can arrange a collection time and date by appointment.
If you would like express delivery, please let us know and this can be arranged for you, this will incur additional fees.
International Postage, Import taxes and Customs Fees
International postage (outside the UK) will take approximately 5-10 days to arrive at its destination, however, Time to Sign cannot be held responsible for delays in transit, so please ensure that you place you order with enough time to receive it before your event. You can choose either standard or express shipping at the checkout.
Are there import tax or customs fees payable (Tariffs) in the USA?
No. All USA orders are sent Delivered Duty Paid (DDP), meaning all duties and import taxes are prepaid. You will not receive any additional charges on delivery.
Will I have to pay import tax or customs fees?
When ordering from outside the United Kingdom, your parcel may be subject to additional government imposed charges such as customs duties, taxes, or import fees. These fees must be settled by the recipient before the courier is able to complete delivery.Time to Sign also cannot be held responsible for these, this will be the responsibility of the customer to check and pay for any additional costs.
Time to Sign does not cover or reimburse any such charges.
All postage costs listed at checkout reflect shipping only and do not include any customs-related fees that may be applied by your country’s import authorities.
Delayed items
All parcels are sent with tracking information and if your parcel is experiencing a delay, you can view the most up-to-date tracking information directly through the courier’s website using your tracking number. Couriers will also provide an expected delivery date, which updates automatically as the parcel moves through their network.
Delays are rare but can occur occasionally due to weather, increased seasonal volume, or operational disruptions. We appreciate your patience and understanding if this happens.
Missing Orders
If your order appears to be missing, please get in touch and we will be happy to assist. We will work directly with the courier to investigate and resolve the issue as swiftly as possible.
If your order is marked as “Delivered”, a Proof of Delivery will be available to view via the courier tracking page. This may include a delivery photo, GPS location, or signature, depending on the courier.
My item has arrived damaged
In the rare event that your item arrives damaged, please contact us within 48 hours of delivery. This timeframe is essential, as couriers will not investigate claims submitted outside this period.
All items are thoroughly inspected prior to dispatch to ensure they leave our studio in perfect condition. However, damage during transit can occur due to circumstances beyond our control. If your item has arrived damaged, please provide clear photographs of the item and any relevant supporting images, such as damage to the packaging or box. This enables us to begin the courier investigation promptly.
Once the required information has been received, we will proceed swiftly to arrange a replacement.
Replacements are typically produced and dispatched within a few days.
Hire Collection & Return
Collection for hired items can be arranged by appointment from 24-48 prior to your event.
Items will need to be returned the day after the event in good condition with no loss or damage.
Hire can only be offered for non-personalised items.
Hire Delivery and Set up
Delivery and set up can be arranged on hired items to your event venue within 25 miles of Hastings, however, this will be charged extra and will be quoted at the time of order.
The hired items will be delivered the day before the event and set up ready, however, should you only be able to access your venue from the morning of the event, we can arrange to delivery and set up early in the morning.
The items will be collected the day after the event.
Hire can only be offered for non-personalised items.