Ordering - Terms & Conditions
Before Ordering
Time to Sign suggests that you order samples of your favourite colours to ensure that you are happy and that they meet your expectations.
Please check your order before finalising it, unfortunately, any mistakes made when placing your order will be the customers responsibility.
A mock up, digital design of your order will be sent to you after your order has been received. Please check this fully as we will not be able to change customised and personalised details once the item has been made.
Please allow enough time for the order to be made and delivered in time for your date. We require 4 weeks to make your order and allow an extra 3-5 days for delivery.
Ensure that you have read all the information in the listing,, colour choices and details.
If your date is sooner than the 5 week lead time, please contact Time to Sign as there might be a way to help you achieve your vision and design in less time. This will depend on what capacity we have.
The Design
Select your design and font choices from the shop. If there is something that you want and can't see it, please get in touch. We are always happy to discuss new designs and work with you to make your vision a reality.
Once selected, and your order has been received, we will send your designs for proofing and a digital design will be produced and sent to you within 2 weeks.
On any item where there is customisation (except ring boxes), you can have 2 complimentary rounds of design updates. Anything there after may require a design fee. If you require something with a bespoke design this will require a design fee please contact us via
email to discuss at timetosign.eventsignage@gmail.com.
Colours
The colours we offer can be found in many places throughout the photos on our website. Should you not see a colour that you would like, please get in touch as we might be able to develop your colour or a derivative, depending on what item you are wanting. As stated above, we strongly recommend you order samples before placing your complete order to ensure you are happy with your colour choices.
Please ensure you select the correct colours when ordering and that you are happy with your colour choice.
Colours may appear slightly different when you receive the sample than shown within the colour swatches in the photos. Time to Sign cannot take responsibility for any colour choices you are not happy with when your order is delivered.
When the mock up is sent to you, a confirmation of your colours will be clarified and once you have proofed and agreed the order, a written contract between you, the customer and Time to Sign will be sent to you to confirm and a signature will be required to state that you are happy with the order. Once received, your order will be put through and your date secured. At this point, no changes can be made. Orders will not be processed without your signed agreement.
Deposit and Payment
A 50% deposit will be due at the time of placing your order. This will secure your date.
The remaining cost, plus security deposit, will be due 8 weeks before your date.
Deposits are non refundable should you need to cancel your order.
Once Ordered - Proofing
~ Once you have placed your order, your colour choice will be ordered from our supplier.
~ You will have 48 hours to make any changes from the date ordered before it will no longer be possible to change your order
~ We will email you a proof design with your specifications where you will have 2 opportunities to make any change and updates. Once you have finalised and confirmed you are happy with the proof, we will be unable to make any further changes.
~ Custom orders will take up to 4 weeks to make before they can be dispatched.
~ Please ensure that you make relevant changes and approvals promptly to enable us to make, complete and dispatch within the 4 week time-frame. Delays in replies and communication will affect the process and could increase the lead time. Delays due to customer delay is not the responsibility of Time to Sign.
~ When personalising your choices, it is important that you pay attention to all spelling and details. Any mistakes or incorrect details will be at the customers responsibility and will not be changed without an additional cost.
~ Please ensure you are completely happy with your order before approving and confirming.
International Orders (Outside the UK)
Please contact prior to ordering as International orders may not be accepted and your order may need to be cancelled. If your order is accepted, International Taxes and Custom Charges are the customers responsibility and Time to Sign cannot be held responsible for any charges that may be charged from your country. Please ensure that you have checked charges before placing your order.
We are unable to refund any orders that have been placed where postal charges have not been checked and the customer refuses to pay these charges.
NO hired items will be able to be sent internationally.
Damaged or missing items
Please ensure you report any damages or missing items within 48 hours of receiving your order.
We are unable to support any issues with the parcel after this time due to courier insurance.
We cannot be held responsible for damages made by the courier company.
Delivery
UK Shipping Service
Once Items are ready to be shipped, they will be dispatched by the following methods:
3-5 days standard delivery by Royal Mail or 1-2 days express delivery - DPD
You will receive an email notifying you that your item has been dispatched and this will include a tracking reference number.
For International delivery
Please allow 7-10 days standard delivery by Royal Mail or 3-5 days express delivery - DPD.
We cannot be held responsible for delays in delivery, once the item has left Time to Sign. Proof of postage will be chosen and the customer will be sent the Tracking information.
Hiring - Terms & Conditions
All hired items will be customised with your personalisation where offered. As within the saleable items, please ensure that you have checked the proof of personalisation and checked spelling. Once confirmed, changes cannot be made.
All hired items should be collected within 48-24 hours before the event and returned within 24 hours after the event.
A set deposit will be charged on all hired items and once returned undamaged, following inspection, your deposit will be returned. This may take up to 4 weeks.
Should items be damaged or parts missing on return, your deposit will be taken to pay for the replacement or repair.
All hired items that have been collected MUST follow the installation instructions given at the time of collection.
Where items have been arranged to be delivered and set up by us (within a 25 mile radius of Hastings), a delivery charge will be costed extra and discussed at order.