How soon should I book to hire?
What items are your looking to hire? We only have a few sets of each item for hire and once they are booked out for another event, they would not be available. So, we recommend, as soon as you have decided on a date for your event, contact Time to Sign to get your date in the diary.
Once we have your date, we can then discuss what items your are planning to hire and whether they will be available to you. Once confirmed, we can talk about what your personalisation requirements and colour scheme are.
The most important thing is - get the date in the diary and what it is you want to have.
What secure's my date to ensure I get the items I want?
A 50% deposit will secure the date and get the items in the diary.
The final payment, along with the refundable security deposit will be due 8 weeks before your event.
Deposits
A 50% deposit on the total hireable payment will be charged and will be expected at the time of booking. The deposit will be returned to the customer within 4 weeks after the event, and the hireable items either being returned or collected from the event. All items will be inspected and where returned in good condition, the deposit will be returned, however, should there be any damage or loss, the deposit will either be withheld in full or a proportion of the deposit, with the remaining returned. Once the inspection has taken place, you will be notified of what loss or damaged have been found and what deposit will be withheld.
Refundable Security Deposits
A refundable security deposit of £200 is required 8 weeks before your event, and must be paid alongside the remaining balance. This deposit is held until all items are returned and inspected. Once inspected, the security deposit will be refunded in full, provided that:
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All items are returned in good, clean, undamaged condition
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no parts are missing (including sandbags, drapes, florals or fixings)
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no repair, replacement or deep-cleaning is required.
If damage, loss or excessive cleaning is required, the cost will be deducted from the security deposit. If the cost exceeds the deposit amount the hirer will be invoiced for the remaining balance.
As stated above, refunds will be returned between 7-28 days of the items being checked.
When can we collect the hireable items?
The hirer is responsible for collecting and returning the items at the agreed times.
All items must be transported securely in a suitable vehicle.
Collections can be arranged by appointment from our Hastings studio from 48 hours before your event.
All items should be returned in good working order (without damage) the day after your event. In most cases, the hire period is for up to 72 hours (3 days), however, should you need the items for longer, we can discuss this and where possible be as flexible as we can - please discuss this at the time of booking.
Assembly instructions (where appropriate) will be provided; the hirer is responsible for correct and safe setup and must follow the assembly instructions.
Sandbags must be used (where appropriate) as instructed to ensure stability and safety.
Can you delivery and set up the hire signs?
We can delivery and set up all the hired items at your venue event within 25 miles of Hastings. We would aim to set up the day before your event, with collection the day after. However if we can only access the venue on the day, we will do the full set up in the morning.
We will return to the venue the following day to collect.
There will be an extra charge for this delivery and set up service. Please discuss this when booking.
Damage Waiver and Liability
By hiring items, the hirer accepts full responsibility for its care from the moment of collection (or delivery) until it is returned.
The hirer agrees that:
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They are liable for any loss, breakage, staining or structural damage during the hire period
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Missing or damaged items - including sandbags, drapes, florals, or wooden components (including fixtures and fittings) will be charged at full replacement costs
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Cleaning fees may apply if items are returned in an unsuitable condition
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The supplier is not responsible for accidents, injuries, or damage caused by incorrect assembly or misuse.
Safety Waiver
For the safety of all guests and venue staff, the hirer agrees to:
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Assemble the item exactly as instructed
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Not to alter, climb, lean heavy items on, or hang weight from the structure (where appropriate)
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Use sandbags at all times outdoors or on uneven surfaces (item sepcific)
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Ensure the specific items remains stable and secure throughout the event
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Accept full responsibility for any injury or damage resulting from improper use or installation
Weather and Outdoor use
Wooden archways and other specific hireable items are suitable for indoor or sheltered outdoor use only
The hirer must protect the item from rain, mud, wind and adverse weather
Weather-related damage will be chargeable accordingly.
Sandbags must be used outdoors without exception
Cancellations
Booking deposits are non-refundable should cancellations be made
Cancellations between the booking date and 14 days of the event = 50% of the hireable cost payable
Cancellations between the booking date and 7 days of the event = 100% of the hireable cost payable
Late Returns
Late returns may incur additional charges, especially if they impact other bookings
Agreement
By paying the deposit, the hirer confirms that they:
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Have read and understood this hire agreement
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Accept full responsibility for the item during the hire period
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Agree to all terms, including the damage waiver, safety waiver, and security deposit conditions